About FDE Collections
Experience Built Around People, Integrity and Results.
National debt-recovery capability delivered through experienced people, responsible processes and a commitment to treating every individual with fairness and respect.
Company Overview
Debt Recovery With a Human Understanding.
FDE Debt Collections was established in July 2017 and operates as a Level 2 B-BBEE SME contributor. Since our establishment, we have developed into a national provider of debt recovery, collection, tracing and verification services.
Our team brings more than 40 years of combined debt-collection experience to every client relationship. This experience extends across individual, corporate, commercial, agricultural and aviation-related products at all stages of delinquency.
We combine centralised contact-centre capabilities, virtual representation and field resources to support clients and customers throughout South Africa.
While technology and structured processes are important, successful debt recovery still depends on people. We therefore approach each interaction with professionalism, empathy and an understanding of the circumstances behind the account.
Our Purpose
Clear Direction. Shared Commitment.
Our vision and mission shape how we serve our clients, support our employees and engage with customers.
01
Our Vision
To Be Your Debt Recovery Partner of Choice.
We aim to build enduring business relationships based on trust, integrity, measurable value and a shared commitment to responsible recovery.
02
Our Mission
To Build Better Recovery Outcomes.
We develop tailor-made debt-recovery strategies designed to minimise financial risk while empowering our employees through investment, development and motivation.
Our People
Empowered People Create Better Customer Experiences.
FDE believes that people are central to sustainable business performance. We invest in our employees, encourage accountability and provide opportunities for professional and personal development.
Our focus on empowerment extends beyond employment. We are committed to supporting enterprise development, socio-economic development and the growth of skills within the communities in which we operate.
By giving our people the knowledge, processes and support they need, we enable them to represent both FDE and our clients professionally.
How We Work
Professional in Process. Human in Approach.
- We listen before we act.
- We treat people fairly and respectfully.
- We communicate clearly and honestly.
- We protect client and customer information.
- We remain accountable for our conduct.
- We pursue sustainable recovery outcomes.
Our Core Values
The Principles Behind Every Interaction.
People
We value respect, honesty, loyalty and empathy. We believe in doing the right thing, even when it is not the easiest thing.
Innovation
We continually look for better processes, smarter solutions and more effective ways to deliver value to our clients.
Customer Care
We have a passion for customer service and aim to build every interaction on fairness, communication and trust.
Positive Culture
We understand the value of time, teamwork, motivation and creating an environment where people can perform at their best.
Integrity & Compliance
Doing Business the Right Way.
FDE conducts business with integrity and in an ethical manner. Our processes operate within applicable legal, compliance and regulatory requirements.
We are committed to being truthful, fair, respectful and empathetic in our dealings with clients and customers. This commitment influences how we communicate, manage information, administer accounts and account for funds collected on behalf of third parties.
✓
Audited Trust Accounts
Our trust accounts are independently audited to verify that third-party funds are managed legally, accurately and responsibly.
CFDC Registration
0090142/16
0090142/16
National Capability
One Centralised Operation. Nine Provinces.
FDE’s centralised contact centre operates nationally through virtual representation and field agents positioned across South Africa.
- Eastern Cape
- Free State
- Gauteng
- KwaZulu-Natal
- Limpopo
- Mpumalanga
- Northern Cape
- North West
- Western Cape
Work With FDE
Let’s Build a Better Recovery Strategy.
Talk to our team about your organisation, portfolio and debt-recovery requirements.